This week's business news brings a mix of regulatory adjustments, leadership changes, and customer perks. From Virgin Media's required training updates to Airbnb's top boss stepping down, here's a quick rundown of what's been happening.
Virgin Media Ordered to Revamp Training
Virgin Media has been instructed to amend its training programs after a judge ruled that the company breached its obligations regarding customers switching providers. The ruling specifically cited issues with how Virgin Media's phone agents handled customer requests to switch. This means Virgin Media must now ensure its staff are properly equipped to assist customers who wish to move to a different service.
The specifics of the breach weren't detailed, but it's clear that the company's existing training wasn't sufficient. This could involve anything from providing clearer information about cancellation processes to ensuring agents don't discourage customers from switching.
Airbnb's UK and Northern Europe GM Departs
Amanda Cupples, the general manager for Airbnb in the UK and Northern Europe, is leaving the company after four years. Cupples, who took on the role in March 2021, oversaw operations in the UK, Ireland, Netherlands, and the Nordics. Her departure marks a significant change in leadership for the accommodation rental platform in the region.
“We wish Amanda all the best in her future endeavors,” said a spokesperson for Airbnb, though no specific reason for her departure was given. It remains to be seen who will replace Cupples and what impact this change will have on Airbnb's strategy in the UK and Northern Europe.
Wheelchair Manufacturer Rehasense Opens New HQ in Cornwall
In other news, Rehasense, a wheelchair manufacturer originally founded in Hong Kong in 2010, has opened a new headquarters in Cornwall. The company established its UK arm in 2018, and this new HQ signals further expansion within the UK market. The move highlights the growing demand for mobility solutions and Rehasense's commitment to serving the UK market.
O2 and Virgin Media Customers Get a Treat
Finally, some good news for O2 and Virgin Media customers! For a limited time, these customers can grab free food items from Marks & Spencer (M&S). This offer is part of a promotion to reward loyal customers. If you're an O2 or Virgin Media customer, be sure to check your rewards app to take advantage of this tasty freebie before it's gone!
These offers are often time-sensitive, so make sure to act fast!
Stay tuned for more business updates as they develop.