Qatar Airways is facing scrutiny after an incident on a recent flight from Melbourne to Doha, where a passenger died mid-flight. An Australian couple, Mitchell Ring and Jennifer Colin, have spoken out about their "traumatic" experience of being seated next to the deceased passenger for a significant portion of the 14-hour journey. The airline, however, maintains that its crew acted appropriately and professionally under difficult circumstances.
The Couple's Ordeal
Mitchell Ring and Jennifer Colin described the situation as deeply unsettling. According to Ring, the woman died part-way through the flight, and her body was subsequently covered with a blanket and left in the adjacent seat. "It wasn't nice," Ring stated, highlighting the distress caused by the situation. The couple felt that the airline could have handled the situation with more sensitivity and consideration for the other passengers.
The incident has sparked debate about the protocols airlines should follow when a passenger dies during a flight. While such events are rare, they present unique challenges for both the crew and fellow travelers. The emotional impact on those nearby can be significant, raising questions about the level of support and accommodation airlines should provide.
Qatar Airways' Response
In response to the couple's complaints, Qatar Airways has issued a statement defending its crew's actions. The airline stated that an internal review found that the crew "acted quickly, appropriately and professionally" when they decided to place the deceased woman's body in a seat for the last four hours of the flight from Melbourne to Venice (via Doha). The airline emphasized that the crew followed established procedures and prioritized the comfort and safety of all passengers.
“Qatar Airways prioritizes the safety and well-being of all our passengers and crew,” a spokesperson said. “Our crew are trained to handle such situations with the utmost respect and sensitivity.”
Industry Standards and Future Considerations
This incident raises broader questions about industry standards for managing in-flight deaths. While airlines have protocols in place, the specific details of how to handle a deceased passenger can vary. It is crucial for airlines to balance the need to maintain a safe and orderly environment with the emotional needs of passengers who may be directly affected.
As the investigation continues, this incident serves as a reminder of the complexities involved in managing unexpected events during air travel. The focus remains on ensuring that airlines have clear, compassionate, and effective procedures in place to support both their crew and passengers in such challenging situations.